Your Data Protection Is Our Priority

1. Introduction and Applicability

oklv3 ("we", "our", or "platform") is an online entertainment and gaming platform operated for users in Bangladesh. This privacy policy ("policy") applies to the use of the oklv3 website and related services.

The purpose of this policy is to clearly inform you how your personal information is collected, what it is used for, how long it is retained, and how it is kept secure. By registering on oklv3 or continuing to use the service, you agree to this privacy policy.

This policy applies only to the oklv3 platform. Third-party links or services found on our website are governed by their own privacy policies, and oklv3 is not responsible for those.

1.1 Definitions

In this policy, "personal information" means any information that can directly or indirectly identify you — such as your name, mobile number, email address, account details, and transaction information.

2. Data Collection

oklv3 collects various types of information to operate its services smoothly. The categories are described below:

2.1 Information You Provide Directly

Information you voluntarily provide during registration, login, or use of the service:

• Full name and date of birth
• Mobile number and email address
• Bangladeshi National ID (NID) or passport details (for identity verification)
• bKash, Nagad, Rocket, Upay, or bank account details (for payment processing)
• Contact address
• Messages and attachments you send via live chat or email

2.2 Automatically Collected Information

When you use the oklv3 platform, certain information is collected automatically for technical reasons:

• IP address and device type
• Browser and operating system information
• Login time, page visit history, and session duration
• Gaming activity and betting history
• Log files and error reports

2.3 Information Received from Third Parties

Additional information may be verified through authorised third-party providers for the purposes of identity verification (KYC) and fraud prevention. Any such use of information is always in compliance with applicable law.

3. Purpose of Data Use

oklv3 uses collected information only for the specific, lawful, and relevant purposes listed below:

3.1 Account Management

• Creating, verifying, and managing your oklv3 account
• Ensuring login and security verification
• Sending password recovery and account security notifications

3.2 Financial Transactions

• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer
• Verifying transactions in compliance with anti-fraud and anti-money laundering (AML) policies
• Following the guidelines of financial regulatory authorities

3.3 Service Improvement

• Analysing platform performance to improve the user experience
• Identifying and resolving technical issues
• Conducting research to develop new games and services

3.4 Communication and Support

• Providing customer support via 24/7 live chat
• Sending important notifications related to your account
• Informing you about promotional offers based on your consent

3.5 Legal and Regulatory Compliance

• Meeting applicable legal and regulatory obligations
• Implementing responsible gaming policies
• Retaining necessary information for handling legal disputes

4. Data Storage and Security

oklv3 treats the security of your personal information as its highest priority. We use industry-standard technology to ensure data protection.

4.1 Security Measures

• SSL/TLS Encryption: All information transmitted on the website is protected through SSL (Secure Socket Layer) encryption.
• Encrypted Storage: Financial and sensitive information is stored on servers in encrypted form.
• Access Control: Only authorised staff can access the information needed to provide specific services.
• Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.

4.2 Data Retention Period

Your personal information is retained for as long as necessary to fulfil the purposes of service delivery. This period may be extended due to legal obligations, dispute resolution, or service requirements. Even after an account is closed, financial transaction records may be retained for a specified period in accordance with regulatory guidelines.

4.3 Data Breach Response

In the event of a security breach, oklv3 will notify affected users as quickly as possible and take the necessary corrective action.

5. Sharing Data with Third Parties

oklv3 does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in the following cases to provide services:

5.1 Service Provider Partners

• Payment Processors: Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity Verifiers: Information may be shared with authorised verification organisations to complete the KYC process.
• Game Providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may receive technical information to ensure their games function correctly.
• Technology Service Providers: Limited information may be shared under contract with providers of hosting, data analytics, and cybersecurity services.

5.2 Legal Obligations

oklv3 may be required to disclose information as part of a court order, government directive, or legal process. In such cases, we will provide only the information that is necessary and will notify you where possible.

5.3 Third-Party Obligations

Third parties with whom we share information are contractually bound to uphold oklv3's privacy standards. They may use the information received only for the purposes specified in the agreement.

6. Cookies and Tracking Technology

The oklv3 website uses cookies and similar technologies to improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required to ensure the basic functionality of the platform; used for login sessions and security verification.
• Functional Cookies: Used to remember your preferences such as language and game settings.
• Analytical Cookies: Help analyse platform usage and improve services.
• Marketing Cookies: Used to display relevant offers and advertisements based on your consent.

6.2 Cookie Controls

You can accept or reject cookies by changing your browser settings. However, disabling essential cookies may prevent some platform services from working correctly.

7. User Rights

oklv3 believes you should have full control over your personal information. Under this policy, you have the following rights:

7.1 Right to Access

You may request a copy of the personal information oklv3 holds about you at any time. We will respond to this request within a reasonable time.

7.2 Right to Rectification

If any information in your account is incorrect or incomplete, you may request that it be corrected. This can be done through your account settings or by contacting our support team.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained due to legal obligations, ongoing investigations, or dispute resolution requirements.

7.4 Right to Object to Processing

You may object at any time to your information being used for marketing purposes. In that case, we will stop promotional communications.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. We will respond to your request within a reasonable time after verifying your identity.

8. Protection of Minors

oklv3 is operated for persons aged 21 and above only. We do not intentionally collect any personal information from minors.

Age verification is in place during the registration process. If a user is found to have registered with a false age, that account will be suspended immediately and the collected information will be deleted.

If you become aware that a minor is using oklv3, please notify our support team immediately.

9. Policy Changes

oklv3 may update this privacy policy from time to time. Depending on the nature of the change, we will take the following steps:

• Significant Changes: You will be notified at least 30 days in advance via email or through the platform.
• Minor Changes: The "Last Updated" date at the top of the page will be changed.
• Legal Obligations: For changes that take effect immediately due to legal reasons, you will be informed as soon as possible.

Continuing to use oklv3 after a change has been made means you have accepted the revised policy. If you do not agree with the revised policy, you may stop using the service and request that your account be closed.

10. Contact

If you have any questions, comments, or requests about this privacy policy, please contact us:

• 24/7 Live Chat — Log in to the platform and talk to us directly
• Email: [email protected]

We will try to respond to your request or question as soon as possible. If identity verification is required, we will notify you separately.

To learn about responsible gaming or managing your account, visit our Responsible Gaming page.